Subscriptions and refunds

Effective 10 October 2026. This page is part of our Terms of service.

Free lessons

You can try some lessons for free, without a card.

Paid plans

• Before you pay, we show the price, the billing period (monthly or yearly), what’s included and that the plan renews automatically.
• Prices are in US dollars. Taxes are added where the law requires.
• Your plan renews automatically at the end of each period and is charged to your payment method until you cancel.
• After you buy, we email you a confirmation with the plan, the price, the next renewal date and how to cancel.
• Yearly plans: we email you a reminder 15 to 45 days before each renewal.
• Free trials, if we offer them: we tell you when the trial ends and what you’ll pay after it. Cancel before the trial ends and you won’t be charged. If a trial lasts longer than a month, we remind you before it ends.
• Price changes: we tell you at least 30 days in advance. The new price applies from your next renewal, and you can cancel before then.

How to cancel

• Cancel online at any time: on the grown-ups screen, through the link in any receipt email, or by writing to us through our contact form with the email address of your account.
• If you bought in the App Store or Google Play, cancel in your store’s subscription settings.
• After you cancel, you keep access until the end of the period you’ve paid for, and you won’t be charged again.

Refunds

• First payment. If Tatako isn’t right for your family, write to us within 14 days of your first payment and we’ll refund it in full.
• Renewals. Renewal payments aren’t refunded. Cancel before your renewal date and you won’t be charged again.
• Mistakes. Double charges and charges made in error are always refunded.
• If we close your plan through no fault of yours, we refund the unused part of the period.
• App Store and Google Play. Refunds for purchases in these stores are handled by Apple or Google under their rules. We can’t issue them ourselves.

To ask for a refund, write to us through our contact form with your account email and the date of the charge. Refunds go back to the original payment method within 5–10 business days after we approve them. Your bank may take longer to show them.

If the law where you live gives you more rights, such as a right to withdraw from a purchase, those rights apply as well.

Contact

Tatako, Inc.
131 Continental Dr, Suite 305, Newark, DE 19713, USA
Contact form: tatako.com/contact
Phone: +1 (669) 315-3956